Shipping policy

• Free Tracked Shipping on all orders
• Shipping time 3-7 days after order placed for standard shipping
  

RETURNS AND REFUNDS

Duanos wants you to be excited about your new purchase. However, if you need to return an item, Our Duanos team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from duanos.com

STANDARD RETURN POLICY

• You have 30 calendar days from the date you received your Duanos order
• Please be sure to include your original Duanos order number, or else our team will not be able to issue you a refund. If you cannot find your order number, please contact the Duanos Team before shipping your unit back, and they would be happy to find it for you
• Only items that have been purchased directly from duanos.com can be returned to Duanos
• Duanos does not cover shipping costs for returns
• Please ensure that the item you are returning is repackaged with all the cords, accessories and documentation that were included when you received it

REFUND POLICY:

• Once the Duanos team receives and inspects your returned product, our accounting team will initiate your refund within 2-3 business days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.

ORDER CANCELATIONS AND ADDRESS CHANGES

• Orders cannot be canceled or changed
• If you cannot pick the unit up from the original address, the carrier will attempt to deliver up to 3 times and then hold your package at the closest Post Office
• If you cannot pick it up there, it will be sent back to our warehouse
• Duanos will then contact you to confirm a desired address changes